SETTING UP E-MAIL SOFTWARE

How to Set up E-Mail Software
E-mail software you can set up to access your E-mail on your PC


Microsoft Outlook Express (PC)
Microsoft Outlook 2002/XP (PC),
when the Startup Wizard appears
Microsoft Outlook 2002/XP (PC),
when the Startup Wizard does not appear
Outlook 2000 and Outlook 98 (PC)
Eudora 6.x (PC)
Netscape Messenger 7.x (PC)
Netscape Messenger 4.x (PC)
Pegasus (PC)
 
E-mail software you can set up to access your E-mail on your Mac
Mail for OS X (Mac)
Edoura 6.x (Mac)
Microsoft Entourage (Mac)
Microsoft Outlook Express for OS 9 (Mac)



Setting POP Frequency
E-mail software can be set up to retrieve your messages automatically on a regular interval. For optimal performance, we recommend you adjust your retrieval setting to check for new messages every 5 minutes.

Click here for instructions on how to change your POP frequency.



 
Microsoft Outlook Express (PC)
  1. Select Accounts from the Tools menu.

  2. On the MAIL tab, click ADD, and then select MAIL. The program will then take you through a series of screens entitled the INTERNET CONNECTION WIZARD.

  3. In the DISPLAY NAME box on the first screen, type your real name the way you would like it displayed in your outgoing messages (ex. John Smith)

  4. The next screen will prompt you to enter your full e-mail address (For example, username@maverickbbs.com)

  5. On the next screen, select POP3 from the pull down menu. In the INCOMING MAIL box enter "mail." followed by your domain name ( mail.maverickbbs.com)

  6. In the Outgoing mail (SMTP) box, type in the name of your outgoing e-mail server      ( mail.maverickbbs.com)

  7. Under the ACCOUNT NAME box, please enter your full e-mail address (ex: john@maverickbbs.com). Enter your password in the PASSWORD box.

  8. You will be prompted to enter a "friendly name" or "display name" for the e-mail account. You can enter any name you like.

  9. On the last screen, select your method of connecting to the Internet.

  10. Exit your all browser windows and restart Outlook Express for the changes to take effect. You are now ready to receive and send e-mail using Microsoft Outlook Express.
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Microsoft Outlook 2002 (Outlook XP), included with MS Office XP (PC)
If you are running Outlook for the first time, an Outlook 2002 Startup wizard will pop up to enable you to configure the program. (If the wizard does not show up, see the instructions below) The screen looks like this:


1. Click NEXT and you will see:

2. Select DO NOT UPGRADE in most cases unless you truly are upgrading from a previous version. Click Next and you will see:

3. Select YES, click Next and you will see:

4. Select POP3, click Next and you will see:

 

5. Most of your information is entered on this screen. Under the YOUR NAME field, enter your full name as you would like it to appear on messages that you send out.
6. Under the E-MAIL ADDRESS field, enter your full e-mail address
7. Under the INCOMING MAIL SERVER field enter "mail." Followed by your domain name (ex. mail.maverickbbs.com)
8. Under the OUTGOING MAIL SERVER field enter your ISP’s outgoing mail server. Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).
9. Under the USER NAME field enter your FULL e-mail address (ex. john@maverickbbs.com). Now click Next, you will see:

10. Close all Outlook windows and restart Outlook for the changes to take effect.
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Microsoft Outlook 2002 (Outlook XP), included with MS Office XP if the startup wizard DOES NOT appear (PC)
1. Open Outlook
2. Go to the TOOLS menu and select E-MAIL ACCOUNTS, you will see:

3. Select ADD A NEW E-MAIL ACCOUNT, click next

 


4. Most of your information is entered on this screen. Under the YOUR NAME field, enter your full name as you would like it to appear on messages that you send out.
5. Under the E-MAIL ADDRESS field, enter your full e-mail address
6. Under the INCOMING MAIL SERVER field enter "mail." Followed by your domain name (ex. mail.maverickbbs.com)
7. Under the OUTGOING MAIL SERVER field enter your ISP’s outgoing mail server. Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).
8. Under the USER NAME field enter your FULL e-mail address (ex. john@maverickbbs.com). Now click Next, and you will see:

9. Close all Outlook windows and restart Outlook for the changes to take effect.

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Microsoft Outlook 2000 and Outlook 98 (PC)
  1. In the Services window, click on the Add button, then select Internet Mail

  2. Click OK

  3. In the Mail Account Properties window, type in the name by which you want to refer to this server.

  4. Type in your Name, Organization, E-mail Address, and Reply Address.

  5. Click the Servers tab

  6. In the Incoming Mail (POP3) box, enter "mail." Followed by your domain name (ex. mail.maverickbbs.com)

  7. In the Outgoing mail (SMTP) box, type in the name of your outgoing e-mail server (ex. mail.maverickbbs.com)

  8. Type in your login name under ACCOUNT NAME.

  9. Type in your password under Password

  10. Click OK

  11. You will get a message stating that the new service will not start until you exit and log out of Outlook and subsequently restart Outlook.

  12. Click OK

  13. Click OK

  14. Close all Outlook windows and restart Outlook for the changes to take effect. Your are now ready to send and receive e-mail using Microsoft Outlook 2000 or Outlook 98.

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To change your settings in Outlook 97:

From the Outlook Tools menu, choose Services



Select the Services tab.



If Internet Mail appears in the list of services:
Highlight Internet Mail.
Click the Properties button.


If Internet Mail does NOT appear,
Click the Add button.



In the Add Service to Profile window, highlight Internet Mail.
Click OK.
In the Internet Mail window, select the General tab.



Enter your full name and e-mail address under Personal Information.
For Internet Mail server, enter mail.domain.com.
For Account name, enter your username (note that this is case-sensitive).
For Password, enter your e-mail password (also case-sensitive).

Select the Connection tab.



Under Connecting to Internet Mail, choose connect using the modem.
For Dial using the following connection, select your domain.com connection.
Click OK.
If you have added the Internet Mail service, you will be prompted to restart Outlook. Click OK.
Click OK again to dismiss the Services window.
Quit and restart Outlook if necessary.



Eudora 6.x (PC)
  1. Click Tools then Options

  2. Click the GETTING STARTED icon

  3. Under Real Name fill in the display name that you would like.

  4. Under the return address field please enter your full e-mail address (ex. john@maverickbbs.com)

  5. Under Mail Server (Incoming) type "mail." Followed by your domain name (ex. mail.maverickbbs.com)

  6. Under LOGIN, type in your full e-mail address. (Ex: john@maverickbbs.com)

  7. Under SMTP Server (outgoing), type in the name of your outgoing e-mail server (ex. mail.maverickbbs.com). Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).

  8. Click OK. You are now ready to send and receive e-mail using Eudora.

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Netscape Messenger 7.x or 6.2 (PC)
Setting up the outgoing (SMTP) server
  1. Open Netscape

  2. Click the mail icon in the lower left corner

  3. Click EDIT

  4. Click MAIL AND NEWSGROUP settings

  5. For the Outgoing (SMTP) mail server please enter the server name for your ISPs outgoing mail server. Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).

Setting up the incoming (POP3) server

  1. Open Netscape

  2. Click the mail icon in the lower left corner

  3. Click EDIT

  4. Click MAIL AND NEWSGROUPS settings

  5. Click NEW ACCOUNT

  6. Select ISP OR E-MAIL PROVIDER

  7. Click NEXT



  8. Enter your name as you would like it to appear in the recipients Inbox

  9. Enter your full e-mail address

  10. Click NEXT



  11. Select POP

  12. In SERVER NAME box, enter "mail." Followed by your domain name (ex. mail.maverickbbs.com)

  13. Click NEXT



  14. In the User Name field, enter your full e-mail address (ex. john@maverickbbs.com)



  15. On the next window enter any name you would like for Netscape to recall these settings

  16. Click FINISH
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Netscape Messenger 4.x
When you first install Netscape 4.x, you will have the option to set up your mailbox by entering your POP3 host, your SMTP host, and your user name. For your POP3 host, enter "mail" followed by your domain name (ex: mail.john.com). Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com). Your user name is your full e-mail address with the "@" replaced by a "%" (ex. john%maverickbbs.com).

To edit your mail preferences in Netscape 4.x:

  1. Select PREFERENCES from the EDIT menu.

  2. Select MAIL & NEWSGROUPS. (If you do not have MAIL & NEWSGROUPS as an option, you have installed the stand-alone version of Netscape. In order to use Netscape as a mail program, you need to install the full version of Netscape with Messenger Mailbox.)

  3. Select MAIL SERVERS, and enter your POP3 host, your SMTP host, and your e-mail address. For your POP3 host, enter "mail" followed by your domain name. (Ex: mail.john.com).Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com). Your user name is your full e-mail address with the "@" replaced by a "%" (ex. john%maverickbbs.com).
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Pegasus (PC)
If you are running Pegasus for the first time, it will automatically present you with a screen entitled PEGASUS MAIL OPTIONS AND PREFERENCE SETTINGS with several boxes for you to fill out. 

If you are reconfiguring Pegasus (i.e. if you have previously used it with another e-mail account), select NETWORK CONFIGURATION from the FILE menu to reach this screen.

Then enter the following information:

  1. Click TOOLS, then INTERNET OPTIONS

  2. Under the GENERAL tab click the START SETUP WIZARD button

  3. Enter your full e-mail address (ex john@maverickbbs.com) then click NEXT

  4. Enter your POP3 server name. Your POP3, or incoming server name is "mail." Followed by your domain name (ex. mail.maverickbbs.com) then click NEXT

  5. Enter your full e-mail address for your USER NAME (ex. john@maverickbbs.com) then enter your password in the PASSWORD box. Then click NEXT

  6. Enter your SMTP or outgoing server information. Your SMTP server is assigned by your ISP, it Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com). Then click NEXT

  7. Select your connection method, then click NEXT

  8. Click FINISH
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Mail for OS X (Mac)
  1. Open the Mail prrogram

  2. From the MAIL menu, choose PREFERENCES

  3. Click ADD ACCOUNT

    OS X Mail 1

  4. A screen will pop up allowing you to specify the particulars for your account

  5. The ACCOUNT TYPE should default to POP, please retain this setting

  6. In the DESCRIPTION field enter a name for your account; you may choose anything you wish

  7. Please enter your full e-mail address in the EMAL ADDRESS field (ex. john@maverickbbs.com)

  8. In the FULL NAME field, pelase enter your name as you would like it to display in your outgoing messages (ex. John Smith)

  9. In the INCOMING MAIL SERVER field, please enter "mail." followed by your domain name (ex. mail.maverickbbs.com)

  10. Please enter your full e-mail address in the USER NAME field (ex. john@maverickbbs.com)

  11. Please enter your password in the PASSWORD field

    OSX Mail 2

  12. Click the arrow on the right side of the OUTGOING MAIL SERVER field and select ADD SERVER

  13. A new window will open requesting information about your outgoing server

  14. In the OUTGOING MAIL SERVER field enter your ISP's outgoing mail server.  Your SMTP server is generally "mail." followed by the name of your ISP (ex. mail.maverickbbs.com) when finished click OK and you will be returned to the account information window

    OS X Mail 3

  15. Close the accounts window
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Eudora 6.x (Mac)
  1. Open Eudora

  2. From the EUDORA menu, select PREFERENCES

  3. This will open the GETTING STARTED window

  4. In the USER NAME field, enter your full e-mail address (ex. john@maverickbbs.com)

  5. In the MAIL SERVER field, type "mail." Followed by your domain name (ex. mail.maverickbbs.com)

  6. Please enter your name as you would like it to appear on your otgoing messages in the REAL NAME field (ex. John Smith)

  7. In the SMTP SERVER field enter the name of your ISP's outgoing mail server (ex. mail.maverickbbs.com). Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).

  8. In the RETURN ADDRESS field please enter your full e-mail address (ex. john@maverickbbs.com), then click OK

    Eudora Mac


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Microsoft Entourage (Mac)
  1. Open Microsoft Entourage

  2. From the TOOLS menu select ACCOUNTS, this will open the accounts window

  3. Select NEW

  4. The "Account Setup Assistant" will launch, please enter your name as you would like it to appear in outgoing messages (ex. John Smith)

    MS Entourage 1

  5. Click the arrow in the lower right corner to proceed

  6. Select "I already have an address that I'd like to use" and enter your full e-mail address in the box (ex. john@maverickbbs.com), click the arrow in the lower right corner to proceed

    MS Entourage 2

  7. The next step will ask you about the server, please select POP from the drop down list

  8. In the INCOMING MAIL SERVER field enter "mail." followed by your domain name (ex. mail.maverickbbs.com)

  9. Please enter your ISP's server in the OUTGOING (SMTP) MAIL SERVER field.  Your SMTP server is generally "mail." followed by the domain name of your ISP (ex. mail.maverickbbs.com), click the arrow in the lower right corner to proceed

    MS Entourage 3

  10. In the ACCOUNT ID field, please enter your full e-mail address (ex.john@maverickbbs.com)

  11. If you would like Entourage to remember your password, please enter your password in the PASSWORD box ans select "save password in my Mac OS keychain".  Click the arrow in the lower right corner to proceed

    MS Entourage 4

  12. In the ACCOUNT NAME field, enter any name that you wish to call this setup (ex. john@maverickbbs.com)

  13. Place a check in "Include this account in my Send & Recieve All schedule"

    MS Entourage 5

  14. Click FINISH
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Microsoft Outlook Express for OS 9 (Mac)
  1. In Outlook Express, go to the Edit menu and select Preferences.

  2. A window will appear listing the mail, news and directory service accounts you have already setup. Click the button marked New Account.

  3. In the Account name box, enter your full e-mail address (ex. john@maverickbbs.com). Under Account type the button beside POP should be pressed in, click OK to continue.



  4. In the Full name box, enter in your first and last name.

  5. Enter in your E-mail address, then click Next to continue:

  6. The SMTP server should be set to your ISP's outgoing mail server. Your SMTP server is generally "mail." Followed by the domain name of your ISP (ex. mail.maverickbbs.com).

  7. Your account ID should be your full e-mail address (ex. john@maverickbbs.com).

  8. The POP server should be set to "mail." Followed by your domain name (ex. mail.maverickbbs.com).

  9. Your password is your E-mailbox password.

  10. If you want your password to be saved for you every time you check your e-mail then put a check the box beside Save password; however, if there are other people who have access to your computer then you might consider not checking it to increase your security.



  11. Click on the tab labeled Advanced. If you access your e-mail from more than one location, or if you wish to keep a copy on the server, check the box next to Leave a copy of messages on server.

You are now ready to receive and send e-mail using Microsoft Outlook Express on a Mac.
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FREQUENTLY ASKED QUESTIONS/Setting POP Frequency


Most e-mail software can be set up to retrieve your messages automatically on a regular interval. Attempting to retrieve new messages on extremely frequent intervals may adversely impact your E-mail performance. Since our systems only query for new messages once every 5 minutes, we recommend you adjust your retrieval settings to check for messages with the same frequency - every 5 minutes.

To improve your E-mail performance, follow the directions below to change your retrieval setting.
Microsoft (R) Outlook Express
Microsoft (R) Outlook
Eudora
Netscape (R) Messenger





Microsoft (R) Outlook Express
  1. Open Outlook Express
  2. Click on the TOOLS menu
  3. Select the OPTIONS sub-menu
  4. Click on the GENERAL tab
  5. Under the SEND / RECEIVE MESSAGES section, place a check in the box next to "Check for new messages every ___ minute(s)"
  6. Type 5 in the minutes box
  7. Click APPLY
  8. Click OK
  9. Close Outlook Express and restart the program

Microsoft Outlook Express Screenshot

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Microsoft (R) Outlook
  1. Open Outlook
  2. Click on the TOOLS menu
  3. Select the OPTIONS sub-menu
  4. Click on the INTERNET E-MAIL tab
  5. Place a check in the box next to "Check my local network connection(s) for new mail every ___ minute(s)"
  6. Type 5 in the minutes box
  7. Click APPLY
  8. Click OK
  9. Close Outlook and restart the program

Microsoft Outlook Screenshot

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Eudora
  1. Open Eudora
  2. Click on the TOOLS menu
  3. Select the OPTIONS sub-munu
  4. Click the CHECKING MAIL icon
  5. Type 5 in the box that reads "Check for mail every ___ minute(s)"
  6. Click OK

Eudora Screenshot

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Netscape (R) Messenger
  1. Open Netscape Messenger
  2. Click on the EDIT menu
  3. Select the MAIL AND NEWSGROUPS ACCOUNT SETTINGS sub-menu
  4. Click SERVER SETTINGS
  5. Place a check in the box next to "Check for new messages every ___ minutes"
  6. Type 5 in the minutes box
  7. Click OK

Netscape Messenger Screenshot

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BROWSER COMPATIBILITY


The following browsers have been tested and are known to work with E-mail
 
Internet Explorer 5.5
Internet Explorer 6		 Netscape 4.7
Netscape 6.2		 Opera 6
 
To use your Web Browser with E-mail
  1. Your browser must fully support HTML 4.0, including cascading style sheets
    (e.g. Netscape 4.x and above; Internet Explorer 4.x and above, etc)

  2. JavaScript 1.3 is required and must be enabled

  3. Secure Socket Layer (SSL) version 2 is required to login using SSL
    (for the secure login feature)
 
To enable JavaScript, follow these instructions:
Internet Explorer Netscape
  1. Click TOOLS
  2. Click INTERNET OPTIONS
  3. Click the SECURITY tab at the top of the Internet Options dialogue box
  4. Click CUSTOM LEVEL
  5. Scroll down and make sure the following items are enabled:
    Run ACTIVE-X Controls and Plug-ins
    Script Active-X controls marked safe for scripting
  6. Click OK
  7. Click OK
  1. Click EDIT
  2. Select PREFERENCES
  3. Click ADVANCED
  4. By default the following should be checked; if not place a check beside them
    Enable JAVA
    Enable Javascript for Navigator
    Enable Javascript for Mail & Newsgroups
  5. Click OK
 
To enable SSL version 2.0, follow these instructions:
Internet Explorer Netscape
  1. Click TOOLS
  2. Click INTERNET OPTIONS
  3. Select the ADVANCED tab at the top of the Internet Options dialogue box
  4. Scroll down to the SECURITY section
  5. Place a check mark in the box to the left of SSL 2.0
    [Optional: Place a check mark in the box to the left of SSL 3.0]
  6. Click OK
Netscape SSL should be enabled by default. If it has been disabled, follow these instructions to enable it:
  1. Click EDIT
  2. Select PREFERENCES
  3. Double click PRIVACY & SECURITY
  4. Click SSL
  5. Put check marks beside "Enable SSL 2.0", "Enable SSL 3.0", and "Enable TLS"
  6. Click OK


OL97: How to Configure the Internet Mail Information Service

 

View products that this article applies to.

This article was previously published under Q165228

NOTE: This article was written for the original version of the Outlook 97 Internet Mail Service. If you have Outlook 97, version 8.02 or greater, or you have intalled the Microsoft Internet E-mail Enhancement Patch (IMEP) for Outlook 97, do not use the procedures in this article. Instead, use the instructions for Outlook 98. For additional information about configuring Internet E-mail in Outlook 98, click the article number below to view the article in the Microsoft Knowledge Base:

179751 OL98: (CW) Configuring the Internet Mail Information Service

To determine which version of Outlook you have running, on the Help menu, click About Microsoft Outlook, and look for the version number next to the product name.

SUMMARY

In Outlook 97, the Internet mail information service stores information that controls how you log on to your Internet mail server and how to initiate the log on process. Outlook provides this service when you set up either Office or Outlook, and click Typical for the type of Setup you want to run.

IMPORTANT: You must contact your Internet Service Provider (ISP) to obtain some of the configuration information that you need to set up Internet mail with Outlook 97. Specifically, your ISP needs to provide the following information:

  • Whether you may use Outlook 97 with their service--not all will allow you to do so. For example, you cannot use Outlook 97 with AOL.For additional information about using Outlook 97 with different mail systems, click the article number below to view the article in the Microsoft Knowledge Base:

    159706 OL97: Using Microsoft Outlook with Different Mail Systems

  • Your Internet mail server or Post Office Protocol 3 (POP3) name.
  • Your outgoing mail server or Simple Mail Transfer Protocol (SMTP) name if your ISP uses a different server for outgoing mail.
  • Your Internet mail service account name (this may also be referred to as your mailbox name).
  • Your password for you Internet mail service account.

For additional information on these terms, please see the "More Information" section.

MORE INFORMATION

You must properly configure the Internet Mail information service to send and receive mail with Outlook. To configure this information service, follow these steps:

  1. Start Outlook, and on the Tools menu, click Services.

    NOTE: If Services is not located on the Tools menu, then you are not running Outlook 97.
  2. In the Services dialog box, click Internet Mail information service, and then click Properties. If Internet Mail is not listed, click Add, click Internet Mail, and then click OK.

    NOTE: If Internet Mail is not listed among the services to be added, then you are using a later version of Outlook than specified at the beginning of this article, and need to refer to the instructions in 179751, "OL98: (CW) Configuring the Internet Mail Information Service," for configuring Outlook 98.
  3. Type in the required properties, using the following guidelines.

General Tab

The General tab contains information needed to connect to your mail server. Your ISP will supply most of this information to you. Type the following information in the appropriate boxes:

Personal Information

Full Address - Your full name.

Email Address - The e-mail address that your ISP provides to you. Your e-mail address usually takes the form of a combination of your first and last name and the name of your ISP, separated by the at (@) symbol and periods. For example, if John Doe uses an ISP by the name of MYISPNET, the ISP may assign an e-mail address of JohnD@myispnet.net.

Mailbox Information

Your Internet Mail Server - The name of the POP3 server that holds your mail before you download it to your computer. This may be in the form of a name such as mail.myispnet.net or it could be in the form of an IP address such as 222.333.22.1.

Outgoing Mail Server - Some ISPs use two different mail servers, one for incoming mail (POP3) and another for outgoing mail (SMTP). If this is the case for your ISP, click the Advanced button, and type in the SMTP server name or IP address.

Account Name - Your Internet mail server account name. Your ISP may call this your mailbox name. It usually takes the form of everything to the left of the @ symbol of your e-mail address.

Password - Your key to your mail server. Generally, you define your own password. Your ISP may have assigned you an initial password; however, you should change it as soon as possible.

Connection Tab

The Connection tab contains information on how to connect to your mail server. There are two ways to connect to your ISP's mail server: through a dial-up networking connection (modem) or through the current network.

Connecting to Internet Mail

Choose the appropriate connection type listed in this section.

Connect using the network - This option allows you to log on to your mail server through your existing network connection. Your network configuration must support access to the Internet. Please see your network administrator for more details.

Connect using the modem - For a modem connection, the Internet Mail service looks for a dial-up networking connection to establish a logon with your ISP. After you are logged on to your ISP, it attempts to connect to your ISP's mail server.

If this option appears dimmed or is not available, it may indicate that the Microsoft Windows Dial-up Networking feature is not installed on your computer. Please refer to the "If Dial-up Networking Is Not Installed" section for additional information.

After you click Connect using the modem, you must define a dial-up networking connection to use. You can select an existing connection from the list, or you can click the Add New Entry button to create a new connection.

Add New Entry - Starts the Dial-up Networking Connection Wizard.

NOTE: If the Dial-up Networking Connection Wizard does not start, it may not be installed. For additional information about installing dial-up networking on a Microsoft Windows NT-based computer, click the article number below to view the article in the Microsoft Knowledge Base:





 

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